Store policy

Wigs

Please allow 12 business days for processing and creation of your wig before shipping.

Processing time begins the business day after your order is placed.

Raw Hair bundles

Please allow 10 business days for processing and preparation of your Raw Hair bundles before shipping.

Processing time begins the business day after your order is placed.

If you need your wig for a specific date, event or occasion, contact us before ordering. We will check whether the requested timeframe is feasible. An urgent request is only considered accepted after confirmation from us.

You may request cancellation within 24 hours after your order has been confirmed.

After this 24-hour commercial cancellation period, we can no longer guarantee cancellation because preparation or production may have started.

This pre-processing cancellation rule is separate from the statutory right of withdrawal that applies, where legal conditions are met, to standard products purchased at a distance.

For standard Ready-to-Wear wigs from our collection purchased at a distance, consumers generally have a statutory 14-day period from receipt to exercise their right of withdrawal.

The withdrawal request must be clearly communicated to us within this period. After notifying us of the withdrawal, the product must be returned within the time limits provided by law.

Direct return shipping costs are the customer’s responsibility, unless otherwise required by law or the issue is attributable to Gloria N.

For a wig to be returned under our standard return procedure and qualify for a full refund, it must be returned in the same condition in which it was received.

• The wig must be unworn and unused.
• The original label/tag must still be attached.
• The lace must not have been cut, trimmed or altered.
• The hair must not have been washed, colored, bleached, cut, glued, permanently styled or chemically treated.
• The wig should be returned with its original items and packaging where possible.

Wearing the wig, removing its tag, cutting the lace or altering the hair goes beyond simply inspecting the product and may result in significant depreciation. In that case, the refund amount may be affected in accordance with applicable law and, where a statutory exception to the right of withdrawal applies, the return may not be accepted.

Standard Raw Hair Bundles purchased at a distance are also subject, where legal conditions are met, to a 14-day withdrawal period from receipt.

For a return to be handled as a standard return and qualify for a full refund, the bundles must be returned in their original condition, unused and unaltered.

• Original labels, ties and fastenings must be intact and still in place.
• The bundles must not have been worn, installed, sewn in or glued.
• The wefts must not have been cut, unstitched or separated.
• The hair must not have been washed, colored, bleached, dyed, permed or chemically treated.
• The bundles must not have been cut, transformed or altered in any way.

Once bundles have been cut, colored, installed, washed or otherwise altered, their condition and value may be substantially changed. These actions may therefore result in depreciation being taken into account in the refund in accordance with applicable law and, where a statutory exception applies, may prevent the return from being accepted.

Wigs genuinely made according to your personal choices and specifications — for example measurements, length, color, lace, density, cut, finishing or other agreed customization — are items made specifically for you.

These Custom Wigs are not returnable under the right of withdrawal when they fall within the statutory exception for goods made to the consumer’s specifications or clearly personalized.

Before production, please carefully check all information provided in your request.

For any custom order, the customer is responsible for providing accurate information and measurements. An error in measurements or specifications supplied by the customer is not considered a production error on our part.

If you are unsure about a size, measurement or option, contact us before approving your project.

Hair, colors and textures may vary slightly from one product to another. Lighting, screens, photography, hair batches and handwork can also cause the final result to differ slightly from reference photos.

For a Custom Wig, we work from the specifications approved with you, but an inspiration photo remains a style reference and is not a guarantee of an identical photographic reproduction.

If your order is for a wedding, birthday, trip or any other dated event, we recommend contacting us before purchasing.

We can tell you whether the planned timeframe appears feasible. Unless expressly confirmed by us, providing a preferred date does not guarantee delivery by that date.

If you believe you have received an incorrect or defective item, contact us as soon as possible through our Contact page, including your order number and, where necessary, photos that show the issue.

We will review the situation and advise you of the appropriate solution based on the circumstances and applicable statutory guarantees.

When a valid right of withdrawal is exercised and a refund is due, it is processed within the timeframes and under the procedures required by applicable regulations.

For the sale of goods, the refund may be withheld until the returned product is received or until proof of shipment is provided, as permitted by law.

The customer is responsible for checking their name, address and contact details before completing the order. If you notice an error after ordering, contact us immediately. We cannot guarantee that a change will still be possible once preparation or shipping has begun.

For any question about an order, lead time, Custom Wig, Raw Hair Bundles or return, use our Contact page. We recommend contacting us before ordering if you have a particular requirement.

Our goal: to give you the information you need before purchasing so that your experience with Gloria N is as clear and reassuring as possible.